Asked for Price Adjustment

Recently, my family bought a outdoor fireplace for my birthday.   A few days later, my spouse looked and the price was lowered 10% for a sale.   She was disappointed.   I commented, " I can call an ask for a price adjustment."   My spouse, who was reluctant to try, gave me the order information.

When I was working, I this simple point of view:  Always ask for something you want.   The answer may be "No," if you ask.  However, the answer is always "No" if you don't ask.

I called the company's customer service number.  I explained that my family had purchased the item about 6 days ago and now the price was reduced.   Would they be able to refund the difference?   The customer service rep answered, "Our policy is that we don't price match, even for our price changes.  However, I can give you a 10% off coupon on a future purchase."

A reasonable answer, but not what I requested.  Also, our family is terrible at keeping track of coupons, often losing them or letting expired.

I politely responded, "If we don't want a coupon, is there something else you can do?"   The customer rep answered, "I can submit your request for a refund to my supervisor."  I responded, "Great, I'd like to do that.  BTW, what if they don't authorize a refund."   Customer rep responded, "Then, you get a 10% off coupon.  We'll respond in 24-48 hours via email."    A winning approach for me either way.

Within 24 hours, the company responded and refunded the difference.  Woohoo!

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This is not financial nor consumer advice. Please consult a professional advisor.

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