Yesterday, I ordered a battery hedge trimmer, 2 batteries and charger. It was a special promotion; buy the batteries and charger and get a tool for free. I ordered it online to be delivered for no charge. An option was to have it delivered same day, for no charge. I noticed a small caution that any item not available would be canceled and the rest would be delivered.
I checked the order a couple hours later. The company had cancelled the batteries and charger, but was continuing to deliver the tool. Huh? It was a promotion: buy the battery/charger and get a tool for no additional charge. Now I was getting a full price tool and no battery to run it. Arrgh!
I called customer service. I asked if my order could be cancelled. I explained that I needed to buy both items to get the tool for free. They said same day orders couldn't be cancelled, and a stipulation of the order was that unavailable items would be cancelled and refunded. They said I could refuse the delivery or return the item.
I told customer service that the online system should have indicated that the entire order could not be fulfilled the same day and only offered later delivery.
I was home when the item was delivered. I asked if I could refuse the delivery. The delivery person responded, "I'm an Uber driver, meaning she didn't work for the retailer." Uggggh!. Now I needed to drive to the store, which I was trying to avoid with an online same day delivery order.
And now the rest of the story.
I reordered the product with the promotion. I returned the same day delivered item. The reorder arrived 3 days early. Yippee! However, the packaging, which was just the product box, was significantly damaged. I opened the box right away. The tool was bent with a 15+ degree on the blade. I called customer service again. The only recourse was to drive the the store, AGAIN, and do an exchange. Arrgh!
So much for saving time by ordering online. BTW, the retailer didn't give any compensation or credit for my inconvenience, as other retailers have done for much less of an issue. Ugggh!
However, I will give this retailer another chance. I've never had such an issue with them before. Maybe this is, hopefully, a one time occurrence.
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