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Friday, January 09, 2026

Great Delta First Class Customer Service

Retiree comment:  "Fly first class or your heirs will."

I decided to take that above comment to heart for our last vacation, booking our inaugural first class flight.   We flew first class for the first time during our Christmas vacation. I did it on points since there was only a small upcharge from comfort class.  The flight and service was great.  Boarded and exited first.  We had ample room for seating and luggage.  We also had meal service instead of snack service.

I had one small complaint.   

We were served a hoagie sandwich meal.   There was a vegetarian choice and a non vegetarian choice.    My spouse chose the non vegetarian option which was fine.  I chose the vegetarian option, which had frozen filling but the bread was fine.  Even after waiting 15 minutes, the sandwich internals were still frozen.  I didn't complain the the fight attendant since it was only a 2 hour flight and there would be nothing they could do.

After we returned home, I decided to tell Delta customer service about the meal issue.  Delta customer service responded within 1 day.   They apologized and compensated us with 5000 points to our Delta Frequent Flyer account.  I appreciate the attention Delta gave to my feedback.

Disclosure:  I was not compensated by Delta for writing this post.

For more on Reaping the Rewards, check back every  Friday for a new segment.

This is not financial nor travel advice. Please consult a professional advisor.

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