Lately, I've been have great interactions with retailers and service providers.
- First it started with Home Depot. I ordered 7 of one product online. They shipped 6 that day, but 1 items was incorrect, even though it was from the same company. I thought I would need to go into the store to return the incorrect product and get the correct product. Instead, Home Depot just shipped me the correct product and offered a gift card for the mistake.
- Next it was Kroger which did not credit my $1 digital coupon discount to the purchase. I called the customer service number, talked with the AI agent, and the error was corrected.
- The last one was Costco and Apple. Last week, I bought my son AirPod Pro 3s for $249 since the price was only good until 4/11/26. On 4/12/26, the price was reduced to $199. Costco has a 30 day price match. I took in my receipt and received ad $53 credit, including sales tax.
On the same day, a current AirPod was damaged by water. Since we bought it at Costco, it came with AppleCare+ for no extra cost. I called Costco who referred me to the Apple Store. The rep at the Apple Store asked me for a few pieces of info, like the AirPod serial (which is in on the charging case on the Apple unit it connects to) and confirmed AppleCare+ was active. If we file a claim, they can express replace the AirPod for $31.
Disclosure: I did not receive any compensation for this post from Home Depot, Kroger, Costco nor Apple.
This is not financial, business advice. Please consult a professional advisor.
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