Use Product Warranties for Replacement or Refund

Five years ago, we purchased a pot filler for kitchen.   About every 1-2 years, the o-rings wear out.   Since the product has a limited lifetime warranty, I call the company and request the parts, which the send free of charge.  Since I can replace the parts myself, the only cost is my time and labor,

We also replaced our faucets several years ago.  The faucets carry a lifetime warranty.  Whenever, the faucets don't shut off completely,  I call the manufacturer and request a new faucet cartridge, which is sent to me free of charge.   Again, my only cost is my time and labor to install the new cartridge.

Recently, I purchased a tennis racquet for my son.  After a month, the frame had cracked in 3 places.  We only noticed the major fracture.  When we took it back to the store, they notice two other minor cracks.  I asked if it would be covered by warranty since it was about a month old.  The sales people said the warranty manager would look at it, but believed that the racquet was above normal wear and tear since there were many scratches on the side of the frame.  I responded that he owned the same brand racquet, but different model, for 2 years with even more scratches and it never cracked.

Two days later, the store manager called and said the company replaced the racquet with no questions asked. 

Using a warranty to fix issues definitely saves money since I don't need to replace the product nor have a repair person service it.

For more on  Ideas You Can Use, check back every Tuesday for a new segment.

This is not financial nor warranty advice. Please consult a professional advisor.

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